Payment Policy

Last Updated: November 27, 2025

This Payment Policy explains the payment methods accepted by Twelve Smith, how transactions are processed, and the security measures we use to protect your information. By making a purchase on twelve-smith.com (the “Site”), you agree to the terms below.

Accepted Payment Methods

We accept the following secure payment options:

All major credit and debit cards – such as Visa, MasterCard, American Express, Discover, and others supported by our payment processor;

Shop Pay;

PayPal;

Google Pay.

All payments are processed and charged in U.S. dollars (USD). Any applicable taxes and fees will be calculated and displayed at checkout before you complete your purchase.

Payment Processing

Once you have selected your items and proceeded to checkout, you will be prompted to enter your payment information securely. Please ensure that all information provided is accurate to avoid delays in processing your order.

Authorization: Your payment will be authorized when you submit your order. Twelve Smith reserves the right to review transactions and may contact you if further information is required to verify your payment or prevent fraud.

Security

At Twelve Smith, your security is our priority. We implement measures to protect your payment information, including:

SSL Encryption: All payment information is transmitted securely using SSL (Secure Socket Layer) encryption;

Secure Payment Gateways: We partner with trusted third-party payment processors to handle all transactions securely.

We do not store your full credit card details on our own servers; payments are processed by our third-party payment providers in accordance with their security standards.

Order Confirmation

Once your payment has been successfully processed, you will receive an order confirmation email detailing your purchase. If you do not receive this confirmation within a few hours of placing your order, please check your spam/junk folder or contact our customer service for assistance.

Refunds and Cancellations

If you need to cancel your order or request a refund, please refer to our Return and Refund Policy for detailed instructions and conditions. Any approved refunds are generally issued to the original payment method used for the purchase.

Changes to This Payment Policy

We may update this Payment Policy from time to time. Changes will be reflected on this page with an updated “Last Updated” date. We encourage you to review this policy periodically. Your continued use of the Site after any changes indicates your acceptance of the updated policy.

For any questions, please contact us: support@twelve-smith.com