Terms Of Service
Last Updated: November 27, 2025
Who We Are
Twelve Smith ("we," "us," or "our") operates the website twelve-smith.com (the “Site”). Twelve Smith is a brand operated by HOUSE OF BRANDS GROUP LLC PATRICK SIMOES FOSSA MBR, located at:
160 W Camino Real, Unit 561, Boca Raton, Florida, 33432, United States.
This document outlines the terms and conditions governing your use of our Site and Services.
Our company details are:
Brand name: Twelve Smith
Legal business name: HOUSE OF BRANDS GROUP LLC PATRICK SIMOES FOSSA MBR
Registered address: 160 W Camino Real, Unit 561, Boca Raton, Florida, 33432, United States
EIN Number: 39-3063242
Email: support@twelve-smith.com
Customer service phone/WhatsApp: +1 (954) 939-1561
This information is provided for transparency so you know who you are doing business with.
Acceptance of Terms
By accessing or using the Site, you confirm that you have read, understood, and agree to be bound by these Terms and by any additional policies referenced herein (such as our Privacy Policy, Shipping Policy, and Refund Policy).
If you do not agree to these Terms, you must not access or use the Site.
We may update or modify these Terms from time to time. When we do, we will revise the “Last updated” date above. Your continued use of the Site after any changes constitutes your acceptance of the updated Terms.
Eligibility
By using this Site, you represent and warrant that:
You are at least 18 years of age, or you are using the Site under the supervision of a parent or legal guardian;
You have the legal capacity to enter into a binding contract;
You will use the Site only for lawful purposes and in accordance with these Terms.
If you do not meet these requirements, you must not use the Site.
Account Registration
You may be able to create an account on the Site (an “Account”). If you choose to register:
You must provide accurate, current, and complete information;
You are responsible for maintaining the confidentiality of your login credentials;
You are responsible for all activities that occur under your Account;
You agree to notify us immediately of any unauthorized access or use of your Account.
License to Use the Site
Subject to your compliance with these Terms, we grant you a limited, revocable, non-exclusive, non-transferable license to access and use the Site for your personal, non-commercial use only.
You may not:
Resell, redistribute, or exploit the Site or its content for commercial purposes without our prior written consent;
Use the Site in any way that could damage, disable, overburden, or impair it.
Products, Descriptions, and Availability
We strive to describe our products accurately, including materials, specifications, and features. However:
Colors, finishes, and details may appear differently depending on your screen and device settings;
All product descriptions, prices, and availability are subject to change at any time without notice;
We reserve the right to discontinue or limit the quantities of any product at any time.
Pricing, Taxes, and Promotions
Unless otherwise stated, all prices on the Site are displayed in U.S. dollars (USD).
Prices do not necessarily include taxes, shipping, or handling fees. These will be calculated and displayed at checkout, when applicable;
We may run promotions, discounts, or special offers from time to time. Each promotion may be subject to its own terms and may be modified or cancelled at any time;
In the event of an obvious pricing error (for example, a clearly incorrect or unrealistic price), we reserve the right to cancel any orders placed at that price and issue a full refund.
You are responsible for any sales or use taxes that may apply to your order, as required by law.
Orders and Order Acceptance
When you place an order on the Site, you are making an offer to purchase the products in your cart, subject to these Terms.
We may accept, reject, or limit your order at our sole discretion. Reasons for refusal or cancellation may include, but are not limited to:
Product unavailability or low stock;
Errors in product information or pricing;
Suspected fraud, unauthorized activity, or violation of these Terms;
Incomplete or inaccurate billing, shipping, or payment information.
If we cancel an order after you have been charged, we will issue a refund for the amount paid for the canceled items.
You will receive an order confirmation email after placing your order. This confirmation acknowledges that we have received your order; final acceptance occurs when your order is shipped.
Payment and Billing
We accept the payment methods displayed at checkout, which may include major credit and debit cards: Visa, MasterCard, American Express, Discover, and others supported by our payment processor.
Digital wallets
Shop Pay
PayPal
Google Pay
Unless otherwise stated, all prices on the Site are shown and charged in U.S. dollars (USD). Any applicable taxes and fees will be calculated and displayed at checkout before you complete your purchase.
By placing an order, you authorize us and our payment processors to charge the total amount of your order (including any applicable taxes and fees) to your selected payment method at the time of purchase. Payments are processed securely through third-party payment processors, and we do not store your full card details on our servers.
You represent that you are authorized to use the chosen payment method and that the information you provide is true and complete. If a payment is declined, canceled, reversed, or cannot be processed, we may cancel your order and are not obligated to fulfill it. We may also cancel or refuse orders if we suspect fraud or unauthorized activity.
Any refunds or adjustments are handled in accordance with our Return and Refund Policy and are generally issued to the original payment method used for the purchase.
Shipping, Delivery, and Risk of Loss
Shipping options, any applicable shipping offers (including free shipping), and estimated delivery times are shown at checkout for eligible addresses within the United States.
Order Cutoff Time: Orders must be placed by 5:00 PM EST. Orders submitted after this cutoff will begin processing the following business day, potentially extending the delivery timeframe by one day.
Processing time: 3–5 business days after payment confirmation.
Transit time: 6–12 business days after the order has been shipped.
Total delivery time: 09–17 business days.
No Shipping Days: Orders are not processed on weekends or public holidays.
Delivery times are estimates and are not guaranteed, as delays may occur due to carriers, customs, weather, or other factors beyond our control.
Once we hand your order over to the carrier, risk of loss and title to the products pass to you, unless otherwise required by applicable law.
You are responsible for providing accurate and complete shipping information. If an order cannot be delivered due to incorrect or incomplete address details, additional shipping charges may apply.
For full details, please refer to our Shipping Policy, which is incorporated into these Terms by reference.
Returns, Exchanges, and Refunds
We want you to be satisfied with your purchase.
We offer returns and exchanges under the conditions and within the time period specified in our Refund Policy, which is incorporated into these Terms by reference. In general:
You must contact us at support@twelve-smith.com within 30 days of delivery to request a return or exchange;
Items must be returned in their original condition, unused, and with all original packaging and tags;
Refund Processing Time: 7 business days from receipt
Return Shipping Costs: There is no cost to the customer. We cover all costs.
We reserve the right to refuse returns that do not comply with our Refund Policy.
User Responsibilities and Prohibited Activities
You agree to use the Site only for lawful purposes and in accordance with these Terms. You agree not to:
Use the Site in any way that violates any applicable federal, state, or local law or regulation;
Engage in fraudulent or abusive behavior, including unauthorized chargebacks or false claims;
Attempt to gain unauthorized access to any part of the Site, other accounts, or any systems or networks connected to the Site;
Introduce viruses, malware, or other harmful code;
Use any robot, scraper, or automated means to access the Site for any purpose without our express written permission;
Interfere with or disrupt the operation or security of the Site.
We reserve the right to suspend or terminate your access to the Site if we believe you are violating these Terms or engaging in harmful conduct.
Intellectual Property
Unless otherwise stated, all content on the Site—including text, images, graphics, logos, icons, videos, design, layout, and software—is owned by us or licensed to us and is protected by U.S. and international copyright, trademark, and other intellectual property laws.
You may not:
Copy, reproduce, distribute, modify, create derivative works of, publicly display, or publicly perform any material from the Site, except for personal, non-commercial use;
Use our trademarks, logos, or trade dress without our prior written consent.
Third-Party Links and Services
The Site may contain links to third-party websites or services that are not owned or controlled by us.
We are not responsible for the content, policies, or practices of any third-party websites or services. Accessing such sites is at your own risk. We encourage you to review the terms and policies of any third-party site you visit.
Privacy and Cookies
Your use of the Site is also governed by our Privacy Policy, which explains how we collect, use, and protect your personal information, and by any Cookie Policy we may provide.
By using the Site, you consent to the collection and use of your information in accordance with our Privacy Policy.
We may use cookies and similar technologies to improve your experience, analyze traffic, and remember your preferences. You can manage cookies through your browser settings, but some features of the Site may not function properly if cookies are disabled.
Disclaimer of Warranties
To the fullest extent permitted by applicable law:
The Site and all content, products, and services provided through it are offered on an “as is” and “as available” basis, without warranties of any kind, either express or implied;
We do not warrant that the Site will be uninterrupted, secure, or error-free, or that any defects will be corrected;
We do not warrant that any information on the Site is complete, accurate, or current, although we make reasonable efforts to keep it up to date.
Your use of the Site and your purchase of any products are at your own risk.
Limitation of Liability
To the fullest extent permitted by applicable law, in no event shall we, our owners, directors, officers, employees, or agents be liable for:
Any indirect, incidental, special, consequential, or punitive damages;
Any loss of profits, revenue, data, or business opportunities;
arising out of or related to your use of the Site or your purchase of products, whether based on warranty, contract, tort (including negligence), or any other legal theory, even if we have been advised of the possibility of such damages.
Our total liability to you for all claims arising out of or related to these Terms or your use of the Site shall not exceed the total amount you paid to us for purchases on the Site in the three (3) months preceding the event giving rise to the claim.
Some jurisdictions do not allow certain limitations of liability, so some of the above limitations may not apply to you.
Indemnification
You agree to indemnify, defend, and hold harmless HOUSE OF BRANDS GROUP LLC PATRICK SIMOES FOSSA MBR, Twelve Smith, its officers, directors, employees, agents, and affiliates from and against any and all claims, liabilities, damages, losses, costs, and expenses (including reasonable attorneys’ fees) arising out of or related to:
Your use of the Site or Services;
Your violation of these Terms;
Your violation of any rights of another person or entity.
Governing Law and Jurisdiction
These Terms and any dispute arising out of or related to them or to the Site shall be governed by and construed in accordance with the laws of the State of Florida, United States of America, without giving effect to any choice or conflict of law provisions.
Changes to These Terms
We may update these Terms from time to time. Any changes will be posted on this page with an updated “Last updated” date.
We encourage you to review these Terms periodically to stay informed about your rights and obligations. Your continued use of the Site after changes have been posted constitutes your acceptance of the updated Terms.
Contact Information:
Company Name: HOUSE OF BRANDS GROUP LLC PATRICK SIMOES FOSSA MBR
EIN Number: 39-3063242
Address: 160 W Camino Real, Unit 561, Boca Raton, Florida, 33432, United States
Email: support@twelve-smith.com
Phone: +1 (954) 939-1561
Customer Service Hours: Monday to Friday: 8:00 AM – 4:00 PM (EST)
Response Time: We respond within 24 hours.