Shipping Policy

Welcome to twelve-smith.com! We are dedicated to ensuring that your orders are delivered quickly and efficiently. Please take a moment to review our shipping policy to familiarize yourself with our shipping procedures.

Shipping Coverage

This policy is applicable only to shipments destined for addresses within the United States.

Shipping Cost

We provide free shipping on all orders within the United States. We are committed to ensuring your order is delivered promptly and securely to your USA address.

Shipping Destinations

Currently, we only ship within the United States.

Processing Time & Estimated Delivery Times (USA Only)

Order Cutoff Time: Orders must be placed by 5:00 PM EST. Orders submitted after this cutoff will begin processing the following business day, potentially extending the delivery timeframe by one day.
Processing time: 3–5 business days after payment confirmation.
Transit time: 6–12 business days after the order has been shipped.
Total delivery time: 09–17 business days.
No Shipping Days: Orders are not processed on weekends or public holidays.

Shipping Methods

Courier Services: We use reliable carriers such as DHL and FedEx for all shipments.

Tracking Information: After your order is shipped, you will receive an email with tracking details.

Order Tracking

Once your order has been shipped, you will receive a tracking code to monitor your delivery status in real time. To track your order, simply visit our Track Order Page

Lost or Delayed Shipments

If your order does not arrive within the estimated delivery timeframe, please refer to your tracking details for updates. For shipments that appear to be lost, please contact our support team at support@twelve-smith.com within 30 days of the latest estimated delivery date so we can investigate with the carrier.

Address Changes

If you need to update your delivery address, please contact us at support@twelve-smith.com within two hours after placing your order.
It will not be possible to change the shipping address once the order is in transit.

Incorrect Address

If your order is returned due to an incorrect address provided at checkout, you will be responsible for any additional reshipping costs.

Returns

Returns Policy: For detailed return instructions, please refer to our Return and Refund Policy

For any questions, please contact us: support@twelve-smith.com